Delivery is FREE on orders with a value of £40 and over.
Orders under £40 incur a carriage charge of £6.95 which contributes towards the delivery costs on these smaller orders. Please Save money and help reduce our carbon footprint by building your order value in your shopping basket.
If a product is temporarily out of stock and goes on back-order we will always pay you the courtesy of a telephone call advising you of the delivery date. If you are unavailable we will email you a message.
Please note that we deliver only to the UK mainland
Please note that we are unable to deliver to PO Box numbers - a signature of receipt is required on all deliveries
When will my office stationery be delivered?
For next working day delivery please place your on-line order before 4.30pm.
Orders placed on Friday before 4.30pm will be delivered the following Monday, excluding bank holidays.
Orders placed after 4.30pm on Friday will be processed on Monday for delivery on Tuesday.
Only goods that are in stock can be delivered the next working day so please check item details to see if it's in stock or when it's due in.
Signing for your goods
We require a signature for all office product deliveries so please ensure someone is available. This is why we are unable to deliver to PO Boxes.
If no-one is available our carrier will leave a card advising that the office supplies have been taken back to the depot and delivery will be attempted again. After two failed attempts the goods will be returned to our warehouse. If this occurs any carriage charge that has been paid will not be refunded. If the goods are requested to be despatched again, a further delivery charge will be made and payment must be received before the goods are despatched.
Our carrier is insured to deliver office furniture items to the ground floor only so you will need to arrange for transportation of the goods yourself to any other floor.
Safes are very heavy so delivery is dependent upon the access to the building. There may be an additional charge if access is difficult but there is no need to worry as we will ask you some access questions when you purchase a safe.
"What If" FAQ's
Control Office is passionate about your satisfaction so we have complied some “what ifs”, or frequently asked quesions (FAQs), which we hope will explain what happens if things occasionally don’t go exactly as we’d like.
With Quills Group, returns are free of charge and hassle free. Here are some what ifs to explain the processes we have in place to help you.
It is important that you don’t post or carrier any office products back to us without obtaining our prior-approval as this will not only delay the process but may also result in you not receiving a credit that you may otherwise be entitled to.
1) Shortages must be reported within 24 hours of delivery.
2) Miss-picks must be reported within 72 hours of delivery.
3) Damages must be reported within 5 working days.
4) Requests to return no longer required items will be accepted up to 15 days from date of delivery
Possible Reasons for missing items
1) The item might be arriving separately from your initial delivery.
2) The item might be out of stock so it will be on backorder.
3) The item may have an extended delivery date.
If none of the above applies then please inform us via telephone or email within 24 hours and we'll investigate and resolve for you.
What if I want to return a business machine?
Unfortunately Quills Group is unable to re-sell business machines if the original box has been opened. Therefore, you can’t return a business machine if you have opened the box, unless of course it is damaged or faulty in which case you need to correspond directly with the manufacturer.
What if the business machine we supplied is faulty?
You will need to contact the manufacturer directly. Please check your warranty that was delivered with the machine for this information. If in doubt please contact the customer service team who will be able to advise you. Please ensure that you have the make, model, serial number and purchase date to hand when calling either the customer services team or the manufacturer. The serial number can be located on either the bar code label on the side of your box or on the side of the machine.
All replacements are subject to the terms and conditions of the manufacturer's warranty.
Due to health & safety and hygiene reasons we're unable to take back any food or drink items, biscuits, coffee and water, etc. This list is not exhaustive.
Office Furniture is manufactured to order and cannot be returned once ordered, except for instances of defectiveness.